Cancellation Policy

Customers who have placed their orders as a Consumer may revoke their contractual declaration with contracts for pecuniary interest, in case of a contract relating to one or several goods items which the Customer has ordered within a single order and which are delivered separately, subject to the following provisos:

Right of revocation

You are entitled to revoke your declaration of willingness to enter into a contract within 14 (fourteen) days without stating reasons. The revocation period shall be 14 (fourteen) days from the day on which you or a third party appointed by you who is not the carrier have or has taken possession of the last goods. In order to exercise your right of revocation, you must inform us of your decision to revoke the present Contract by means of an unambiguous declaration (e.g. a letter dispatched by post, fax or e-mail).

The revocation should be addressed to:

OG Logistik UG - DA27 Store - Fäustlestr. 7 D-80339 München,
Tel: +49 89 54320073, E-Mail: service@da27store.com

You may use the model revocation form attached for this purpose, but are not obliged to do so. You can also download the model form on our website (https://www.da27store.com/info/widerrufsrecht) and send it to us. If you avail yourself of this possibility, we will send you a confirmation of the receipt of such revocation (for instance by e-mail). It shall be sufficient in order to meet the revocation deadline for you to send the notification of the exercise of the right of revocation prior to the expiry of the revocation period.

You will find the revocation form here: Model revocation form

or here:

I/we* herewith revoke the contract concluded by me/us* regarding the purchase of the following goods*/

Ordered on ........... (*)/received on ........... (*)

Name of the Consumer

Address of the Consumer


(*) delete as appropriate

Consequences of revocation

Should you revoke the present Contract, we must refund to you all and any payments which we have received from you, including the delivery costs (with the exception of the additional costs emerging from the fact of you having selected a different delivery method than the cheapest standard delivery which we offer), without delay, and at the latest within 14 (fourteen) days of the date on which we received notification of your revocation of the present Contract. We shall use the same method of payment for such refund as you used in the original transaction; you will under no circumstances be charged costs for such repayment.

We can refuse to effect a refund until we have received the goods back or you have submitted proof that you have sent back the goods, whichever takes place first.

You must send back or return the goods to us without delay, and in any case at the latest within fourteen days of the date on which you notified us of revocation of the present Contract. The deadline shall be deemed to have been met if you dispatch the goods before expiry of the fourteen-day period. You must pay the direct costs of returning the goods.

You must only pay for any loss of value of the goods if this loss of value is caused by your having treated them in a manner that was not necessary in order to examine their condition, characteristics and functioning.

End of the Cancellation Policy

Special notes:

In derogation from the wording of the pertinent statute, we shall also recognise the mere refusal to accept the goods, and the return of the goods without comment within the 14-day revocation period, as an implied declaration of revocation.