RETURN

EXCHANGES & RETURNS

Shame that you’re not happy with the product you bought from us. You can naturally exercise your right of revocation in this case. We will of course be pleased to help you should you need to exercise your guarantee or warrantee rights.

OG Logistik GmbH
- DA27 Store -
Fäustlestr. 7

80339 München
Germany
e-mail: service@da27store.com

If you would like to exercise your right of revocation, please use the return slip (enclosed with the order) and return the goods to us within 14 days.

You can generate the return label necessary for this yourself HERE (only valid for returns within Germany).

Please note that we can only take goods back which are in an unworn original condition; please therefore always use a shipping box for returns. We are unfortunately not able to accept returns which are only in the original packaging (manufacturer’s box).

If you have paid in advance or via an instant transfer, we need your bank account details for the refund. Please note these details on the return slip.

As soon as we have received the return, it will be examined and any return remittance that is due will be carried out.

We endeavour to process all returns as quickly as possible. Processing can be expected to take up to five working days (after we receive the goods).